Frequently Asked Questions
Everything you need to know about COLOGNITY and your order.
Are your fragrances original and authentic?
Absolutely. Every fragrance sold on COLOGNITY is 100% authentic, sourced directly from authorized distributors or the brands themselves.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your scent sooner.
What is your return policy for opened products?
To maintain hygiene standards, we only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying a sample size before committing to a full bottle.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless shopping experience.